Trust Center
Everything you need to know about who we are, how we protect your account, and the policies that govern the platform.
Company information
Tesla Optimus is maintained by its owners for our investor community. The details below reflect information provided by the platform owner.
Company name
Tesla Optimus
Registered business
Tesla Optimus — Investment Platform
Customer support
24/7 in-app and email support
Office address
One World Trade Center, New York, NY
Business hours
Mon–Fri · 9:00–18:00 ET (support 24/7)
Security
Platform-level controls that protect your account and data. This describes enabled controls today — not a third-party certification.
SSL encrypted
All traffic is served over HTTPS with modern TLS to protect data in transit.
Secure data transmission
API calls and authenticated sessions use encrypted channels end-to-end.
Privacy protection
Access to personal data is scoped by role and enforced with row-level security.
Account security
Password hashing, session rotation, and email-based recovery are enabled by default.
Secure authentication
Email + password sign-in with optional two-factor authentication for every account.
Verified deposits
Deposits require receipt verification before funds are credited to your balance.
Legal policies
The current versions of every policy that applies to your use of Tesla Optimus.
Privacy Policy
How we collect, use, and protect your personal data.
Terms & Conditions
The terms that govern your use of Tesla Optimus.
Cookie Policy
How we use cookies and similar technologies.
Refund Policy
When and how refunds may be requested.
AML Policy
Our anti-money laundering commitments.
KYC Policy
Identity verification requirements.
Risk Disclosure
Important information about investment risk.
Disclaimer
General disclaimers about the platform and content.
Customer support
Multiple ways to reach a real human — plus self-serve resources.
Live chat
24/7 chat inside your dashboard — available after sign-in.
Email support
Reach us any time at support@teslatradingem.com — replies within 24 hours.
Contact form
Send a message directly from the Contact page — no account required.
FAQ
Answers to the most common questions about deposits, plans and withdrawals.
Help center
Guides for verification, funding, plan selection and withdrawals.
Dedicated managers
Premium plans include a dedicated account manager for tailored assistance.
Compliance
How we approach applicable laws and customer protection.
Tesla Optimus follows applicable financial and consumer-protection laws in the jurisdictions where we operate. We implement identity verification (KYC), transaction monitoring, and anti-fraud measures where required, and we restrict access to personal data on a strict need-to-know basis. Our security and privacy practices are described on this page and in our Privacy Policy, AML Policy and KYC Policy.
This page is maintained by Tesla Optimus to answer common security and privacy questions. It is not an independent certification or audit report.